Refund and Returns Policy

At GearZone.in, we strive to provide high-quality motorbike accessories and gear to all our customers. However, if there is an issue with your order, please review our refund and return policy below.

1. Eligibility for Refund & Return

Refunds and returns are available only for products that include a warranty. Products without warranty are not eligible for any form of return, replacement, or refund.

2. Conditions for Return

Returns are only accepted under the following condition:

Physical damage during shipping – If your product is physically damaged during transit, you may request a return or replacement.
Mandatory Requirement: You must provide a clear and complete unboxing video starting from the unopened package to the moment the damage is shown. This is required to validate any claims of damage during shipping.

3. How to Request a Return or Refund

Email us at [email protected] with your order ID.
Attach your unboxing video and a short description of the issue.
Our support team will verify your request within 3-5 business days.
If approved, return instructions will be provided. Refunds will be processed only after the product is received and inspected.

4. Non-Returnable Items

Products without warranty.
Products returned without unboxing video evidence of damage.
Used or installed products.
Items returned after 7 days from delivery date.

5. Refund Timeline

Once your return is approved and the product is received in our facility, your refund will be processed within 7-10 business days. Refunds will be credited to your original method of payment.

6. Shipping Costs

Return shipping costs will be covered by GearZone.in only if the return is due to shipping damage on a warranty product. In all other cases, the customer is responsible for shipping costs.